Frequently Asked Questions



	and the answers you're looking for on Western Union® Global Payment Solutions 1. What type of equipment does my company need? 2. What information should I give customers when directing them to send a Western Union® Quick Pay^SM transaction? 3. What is the Company Code? 4. How much can a customer send money to my company through Western Union Commercial Services? 5. How soon after my customer sends the payment does my company receive it? 6. How can I confirm that the country my customer wants to make a payment from offers these services? 7. How do I know the customer made the payment? 8. How can my customers find the nearest Western Union Agent location? 9. How can I get my customers to use Western Union® Commercial Services to make their payments? 10. How do these services differ from a traditional money transfer? 1. What type of equipment does my company need? In order to receive same-day Quick Pay^SM notifications, your company will need to have a PC with a current Microsoft® Windows (95, 98, NT or 2000) operating system. Quick Cash® senders will need to have a dedicated phone line and a Hayes compatible modem installed in Com 1 or Com 2 in the sending PC. 2. What information should I give customers when directing them to send a Western Union® Quick Pay^SM transaction? Your customers need to know their account number with your company and a COMPANY CODE assigned by Western Union. 3. What is the Company Code? The assigned Company Code is the most important piece of information your customer needs to successfully make a payment. The Company Code routes the money transfer to the appropriate bank account. If your customer does not know your Company Code, the Western Union Agent clerk handling the payment will not know where to direct the money transfer. This will result in a delay in payment. 4. How much can a customer send money to my company through Western Union Commercial Services? The maximum amount per transaction is USD $5,000. Local country laws may further limit payment amounts. See locations for additional country restrictions. 5. How soon after my customer sends the payment does my company receive it? Within minutes after your client makes a payment and receives confirmation (MTCN) from the participating Western Union Agent location, your payment will be posted in our Web Assured Delivery web site. Once, you receive this payment confirmation, your payment is guaranteed and funds will be direct-deposited into your designated bank account approximately within 48 hours. 6. How can I confirm that the country my customer wants to make a payment from offers these services? Refer to the Country Service Listing that is provided to all subscribing companies or click on "Agent Locator" in this web site. 7. How do I know the customer made the payment? A payment confirmation is posted in our Web Assured Delivery site minutes after your customer makes the payment and receives an MTCN (Money Transfer Control Number). The payment confirmation includes your customer's name, address, account number, amount paid, date and time of payment, and any attention of information. 8. How can my customers find the nearest Western Union Agent location? You must provide your customer with the phone number of the Western Union® Network agent in the country they are sending from. These numbers are found in the Quick Pay^SM Country Service Listing or in this web site by clicking on "Agent Locator". 9. How can I get my customers to use Western Union® Commercial Services to make their payments? Creating awareness of this new payment option is the first step. When you first set up an account relationship with a customer, or when you send a bill or invoice to a customer, recommend that they pay by a Western Union® Commercial Service and send them information on how to use the service. 10. How do these services differ from a traditional money transfer? Customers transfer money directly to enrolled businesses only and never to individuals, which is the case with a money transfer. They come to Western Union at the direction of the receiving companies and have full knowledge of the service.